Moment of Truth Survey

Demographics
What is your age group (please check one)?
14 - 19 20 - 29
30 - 39 40 - 49
50 - 59 60 plus
What is your gender (please check one)?
Female Male
When is the usual time of day you utilize Springhill Athletic Club (please check one)?
Early Morning Mid-morning
Noon Early Afternoon
Late Afternoon Evening
Questionnaire
1. Please rate our staff in relation to the level of customer service you have received (please check one).
Very Good Good
Average Poor
Very Poor
Please specify:
2. Please rate our overall facility in terms of its cleanliness (please check one).
Very Good Good
Average Poor
Very Poor
Please specify:
3. How would you rate our selection of cardiovascular and weight training equipment (please check one).
Very Good Good
Average Poor
Very Poor
Please specify:
4. How would you rate our overall childcare facility based on its staff, cleanliness, and availability (please check one)?
Very Good Good
Average Poor
Very Poor
Please specify:
5. Please rate our group exercise programs, formats, and level of instructor ability (please check one).
Very Good Good
Average Poor
Very Poor
Please specify:
6. Have you positively benefited from our various member programs (personal training, group exercise, massage, etc.)?
Yes No
Why or why not?
*If yes, which programs have you benefited from the most (check all that apply).
Personal Training Group Exercise
Exercise Challenges Nutrition
Massage Therapy New Member Orientations
7. Please rate your overall member experience at Springhill Athletic Club (please check one).
Very Good Good
Average Poor
Very Poor
Please specify:
8. What are your suggestions for improved customer service at Springhill Athletic Club?
9. Are there any problems or concerns you would like to address?
Yes No
Please specify:
Name:
Date:

Springhill Medical Campus
3715 Dauphin Street / Suite 1100
Mobile, Alabama 36608
251.340.7870

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